Terms of Service

WORTHWHILE WARDROBE RENTAL TERMS OF SERVICE 

OVERVIEW 

  • This website  https://the-prince-princess-of-wales-hospice.booqable.comis operated by The Prince & Princess of Wales Hospice trading as Worthwhile Wardrobe. Throughout the site, the terms “we”, “us”, and “our” refer to The Prince & Princess of Wales Hospice trading as Worthwhile Wardrobe and ‘Worthwhile Wardrobe’ refers to The Prince & Princess of Wales Hospice trading as Worthwhile Wardrobe. The Prince & Princess of Wales Hospice trading as Worthwhile Wardrobe offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 
  • By visiting our site and/ renting something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 
  • Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 
  • Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 
  • Our store is hosted on Booqable. They provide us with the online e-commerce platform that allows us to provide our products and services to you.  

SECTION 1 - ONLINE RENTAL PLATFORM TERMS 

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
  • You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 

1.1 RENTAL TERMS BETWEEN THE CUSTOMER AND THE WORTHWHILE WARDROBE 

  • These are the rental terms on which we have chosen to supply Products to you, the Customer. Please read these terms carefully before you submit your order. If you have any queries about your order of Products, you should in the first instance contact us at  [email protected]  
  •  If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. 
  • These terms tell you who will provide products to you, how either party may change or end the contract for rental, what to do if there is a problem with your order and other important information.  If you think that there is a mistake in these terms, please contact us in the first instance to discuss. 

1.2 ACCEPTANCE OF RENTAL CONTRACT BETWEEN THE CUSTOMER AND WORTHWHILE WARDROBE  

  • By placing an order on Worthwhile Wardrobe, you (the Customer) are agreeing to the rental terms contained herein with Prince & Princess of Wales Hospice trading as Worthwhile Wardrobe, which supplies the Product you ordered. You are liable for the hire price and all fines payable under the terms of this contract. 
  • Acceptance of your rental order will take place when an email is sent to you accepting the order, at which point a contract will come into existence between you and The Prince & Princess of Wales Hospice trading as Worthwhile Wardrobe. You will be assigned an order number and be told what it is when your order is accepted. It will help us if you can tell us the order number whenever you contact us about your order. 
  • If your order cannot be accepted, you will be informed of this and you will be offered a replacement for it. If no suitable replacement is available, then you will not be charged for the Product. This might be because the Product is out of stock, because of unexpected limits on resources which could not reasonably be avoided, because of an error in the price or description of the Product or because a delivery deadline you have specified cannot be met. 
  • Rental is only available in the UK. The Site is solely for the promotion of rental Products in the UK. Unfortunately, orders cannot be accepted from or delivered to addresses outside the UK. 

1.3 PRODUCTS 

  • The Products listed on the Site are and will at all times remain the absolute property of The Prince & Princess of Wales Hospice trading as Worthwhile Wardrobe. 
  • Products may vary slightly from their pictures. The images of the Products on the Site are for illustrative purposes only. Although every effort has been made to display the colours and appearance of Products accurately, there is no guarantee that a device’s display of the colours or appearance accurately reflects the colour or appearance of the Products. The delivered Product may vary slightly from the images on the Site.  
  • The Prince & Princess of Wales Hospice trading as Worthwhile Wardrobe is not liable for any injury that occurs whilst wearing any Product that is supplied through the Site. 

1.4 DELIVERY OF PRODUCTS 

  • The costs of delivery will be displayed to you on the Site. Please note, you will be charged a delivery fee for every unique delivery date. If you have multiple Products being delivered on the same date you will only be charged a single delivery fee.  
  • FedEx will deliver your orders. 
  • Any delivery time or date given to the Customer is an estimate only. If the item is delivered late the Customer must accept delivery unless a non-delivery agreement is reached in advance between Worthwhile Wardrobe and the Customer. 
  • We are not responsible for delivery delays outside of the control of Worthwhile Wardrobe. If supply of the Products is delayed by an event outside of our control then you will be contacted as soon as possible to let you know and commercially reasonable steps will be taken to minimise the effect of delay. Provided such steps are taken we will not be liable for delays caused by the event. 
  • If after a failed delivery to you, you do not re-arrange delivery or collect the Products from a delivery depot you will be contacted for further instructions and you may be charged for storage costs and any further delivery costs. If, despite reasonable efforts by us, it is not possible to contact you or re-arrange delivery or collection the contract with you may be terminated. 

1.5 RENTAL PERIOD AND LATE FEES 

  • The rental period shall commence from when the Customer (or a third party nominated by the Customers) receives the ordered Products(s) and shall continue until the Products are returned at the relevant Courier Collection Point. You must obtain a receipt for the Products at the time of dropping off your returns with the Courier. 
  • Where the Products have not been dropped off at the Courier Collection point by the designated Rental Return Date then you will be charged additional hire fees to the Customer’s credit/debit card which was provided at the time of the original rental. 
  • Late fees are charged according to the following structure: 
  • A fee of £25 per day for every day beyond the agreed Rental Return Date will be charged by Worthwhile Wardrobe until the item is returned.  
  • If the item is not returned after 10 days, the item will be classed as lost/stolen, and you will be charged an additional replacement fee on top of the late fees already charged. The replacement fee will be calculated at 80% of the RRP or ERRP of the product.  
  • The leased Products are and will at all times remain the absolute property of Worthwhile Wardrobe. 
  • The Customer accepts full responsibility for the safekeeping of the Products once the item has been signed for, including insuring the same against loss and damage. 

1.6 DAMAGES & THEFT 

If the Products get lost or damaged beyond repair following delivery: 

  • The Customer is solely responsible for the Products they have rented and is therefore liable for any damage or loss that occurs during the rental period and/or during the Product being in the Customer’s custody or control. 
  • Regardless of whether the Customer is personally responsible for the damage, they remain liable for the cost of replacement of the Product(s).  
  • In signing for delivery, the Customer agrees to take full responsibility for the Products. Return of Products must be evidenced by the Customer obtaining a valid receipt from the Courier which received the Products from the Customer at the end of the rental.  
  • In assessing the replaceable value of any Product, the following factors will be taken into account: the demand for the Product, the ability to access a replacement, the condition of the dress, and the rental fee that the Customer has already paid. 
  1. CANCELLATION 
  1. Customer cancellation  
  • Customers can rely on the Consumer Protection Regulations including the right to change your mind and cancel an online order within 14 days of placing it (Cooling-Off Period).  
  • If the Customer cancels an order up to 14 days in advance of their chosen delivery date, they are entitled to receive a full refund.  
  • If the Customer cancels an order within 14 days of placing the order, provided the Customer did not request the Order be dispatched prior to expiry of that 14 day Cooling Off Period, the Customer is entitled to receive a full refund.   
  • Where the Customer has requested the order be dispatched prior to the end of the Cooling-Off Period, the Customer can cancel for a full refund up until dispatch of the Product(s). Where the Customer does not communicate the cancellation until after dispatch of the Order they will be charged in full and will not receive a refund. If a Customer cancels their order within 6 hours of placing that order, then they are also eligible to receive a full refund unless the order has already been dispatched.  
  • To cancel an order, the Customer must give written notice by to: [email protected] 

1.7.2 Worthwhile Wardrobe cancellation 

  • In certain circumstances we may need to cancel an order before it has been dispatched to the Customer.  
  • Said circumstances can include: if the Product ordered has not been returned/or has been returned damaged by a previous customer, or if the Customer in question has given us cause to be concerned about their suitability to receive future rentals (e.g. frequent late returns, theft or damaged items.)

1.8 IF THERE IS A PROBLEM WITH THE PRODUCT 

 If you have any questions or complaints about the Product, please contact Worthwhile Wardrobe by email to [email protected]  

1.8.1 EXCHANGES 

  • If you wish to exercise your legal rights to reject Products (which are faulty, defective or not as ordered) you must post them back to us using the prepaid shipping return label.  
  • We offer an exchange service for all faulty or damaged rentals. To exchange a Product you must ensure that the Product is dropped off in the pre-paid packaging with the returns label attached within 48 hours of its delivery to you (or your nominated address) and you must obtain a receipt for the returned parcel from the courier company. 
  • Once you have selected the outfit you would like to exchange your original item for (please ensure it is available for your event date) – please email [email protected] and we will ensure your exchange is posted to you at the earliest opportunity. Please note that we will charge/refund you the difference in costs for two exchanged items and that a delivery fee will apply to your exchanged item. 

1.8.2 RENTAL RESTOCKING FEES 

  • If an item is unsuitable, please return it before or on the last day of your rental period and email [email protected] to confirm you are returning an item and providing a copy of the courier return receipt for the returned parcel.  
  • A partial refund is offered for unworn items. The refund will amount to how much you paid for that item minus a restocking fee of £8 for non-bridal items and £40 for bridal items and will not include the delivery fee.  
  1. PRICE AND PAYMENT 
  • The price of the rental of the Products will be the price indicated on the order pages when you placed your order.  Reasonable care is taken to ensure that the price for rental of the Product advised to you is correct. 
  • It is always possible that, despite reasonable efforts, some of the Products may be incorrectly priced on the Site.  Prices are normally checked before your order is accepted so that, where the Product’s correct price at your order date is less than the stated price at your order date, you will be charged the lower amount.  If the Product’s correct price at your order date is higher than the price stated to you, you will be contacted for your instructions before your order is accepted. 
  • Prices for our products are subject to change without notice. 
    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 
  • The third party payment gateway provider Stripe is used to process payments and accepts almost all major credit and debit cards. You must pay for the products at the point of order via Stripe. 
  • By using Stripe as a payment method, you authorise Stripe to store your card details in case of a need to recharge a card for associated fees, e.g. late fines. You are subject to Stripe’s terms and conditions and privacy policy when making use of Stripe to process your payment.  
  • The Prince & Princess of Wales Hospice trading as Worthwhile Wardrobe is not responsible for the acts or omissions of Stripe, nor of any other third parties involved in the hire process and FedEx.  

1.10 THE GARMENT 

When renting a Product from Worthwhile Wardrobe You acknowledge that: 

  • The images on the Site are of the actual Product fitted to a model or mannequin and that the Product may not fit you in the same way. 
  • The images which you see on your screen will differ from those uploaded to the Site in terms of colour and definition and that there is no guarantee that the colours you see will match the actual Product. 
  • The sizing shown on the Site reflects the sizing given by the manufacturer of the Product, please allow for variation between sizing by different brands – you should always take into account that brands frequently differ in sizing of clothing and ensure you order accordingly. 
  • You will examine and try on the Product immediately following its delivery and tell us without delay if it is suffering from any damage or defect, does not fit or is in any way short of the description we have supplied on the Site. 
  • We will make charges for repairs or cleaning, as specified, unless you tell us before you use the Product of any issues present when it was delivered (providing us with a description and photographs of the issue with the Product via the email address set out above). 
  • The full purchase value and the rental value of the Product is as we have advised on the Site.  
  • You must follow all and any instructions we provide with the Product both for its use and packing; and you will use the Product in a proper manner and treat it with the same respect you would apply if you had borrowed it from a close friend (and in any event, with reasonable care and so as to ensure that the Product is returned in the same condition as it was delivered to you). 
  • You agree that you will not alter or add to the Product in any way and not clean or attempt to clean the Product in any way.   

1.11 HOW WE MAY USE PERSONAL INFORMATION 

  • Your personal information entered on the Site and during ordering Products for Hire will be used as set out in The Prince & Princess of Wales Hospice Privacy & Cookie Policy. The Prince & Princess of Wales Hospice will hold and process your personal data as independent controllers.

SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 2.1 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

  • If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.  
  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
  • You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 2.2 - ERRORS, INACCURACIES AND OMISSIONS 

  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
  • We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 2.3 - PROHIBITED USES 

  • In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 2.4 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
  • We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
  • You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
  • You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
    In no case shall The Prince & Princess of Wales Hospice, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 2.5 - INDEMNIFICATION 

  • You agree to indemnify, defend and hold harmless The Prince & Princess of Wales Hospice and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 2.6 - SEVERABILITY 

  • In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 2.7 - TERMINATION 

  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
  • These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
  • If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 2.8 - ENTIRE AGREEMENT 

  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
  • These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
  • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 2.9- GOVERNING LAW 

  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 20 Dumbreck Road, Glasgow, G41 5BW. 

SECTION 2.10 - CHANGES TO TERMS OF SERVICE 

  • You can review the most current version of the Terms of Service at any time at this page. 
  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.  
  • Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 2.11 - CONTACT INFORMATION 

Tell something about your company, describe what you do and what makes you unique.